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THE INFLUENCE OF SITUATIONAL LEADERSHIP AND
ORGANIZATIONAL CULTURE MODERATED BY COMPENSATION
ON EMPLOYEE PERFORMANCE
Moh Afandy
*
, Margono Setiawan, Raditha Dwi Vata Hapsari
Master of Management, Brawijaya University, Malang, East Java, Indonesia
*
jayaafandy26@gmail.com
PAPER INFO ABSTRACT
Received: June
2022
Revised: June
2022
Approved: June
2022
Background: The development of the retail business is quite rapid and
followed by very fierce competition , causing PT Midi Utama Indonesia Tbk.
Palu Branch needs to maintain a competitive advantage to remain
competitive with other companies. Employees become one of the important
resources to maintain a competitive advantage. Therefore, improving
employee performance is required at all times, where changes occur so
quickly and are difficult to predict.
Aim: This study aimed at analyzing the influence of situational leadership
and organizational culture moderated by compensation on employee
performance.
Method: Respondents in this study were 108 office employees using the
saturated sample technique (Census) in determining the sample. The data
collection method uses a questionnaire and is analyzed using SEM-PLS.
Findings: The results of this study show that situational leadership has an
insignificant positive direct influence on employee performance. Likewise,
the effect of a positive interaction is insignificant between compensation and
situational leadership on employee performance. Meanwhile, organizational
culture has a positive and significant effect directly on employee
performance. The effect of the interaction of compensation and
organizational culture proved to be positive and significant in influencing
employee performance. The company is expected to maintain a clan culture
that prioritizes teamwork and collaborativeity. Furthermore, the application
of more flexible leadership according to the conditions and situations faced
by the company needs to be optimized. In the end, the provision of indirect
financial compensation needs to be improved so that it can strengthen the
improvement of employee performance.
KEYWORDS
situational leadership, organizational culture, compensation, employee
performance, competitive quality
INTRODUCTION
PT Midi Utama Indonesia Tbk, is one of the companies from Indonesia operating in the
retail sector spread across several cities in Indonesia including in Palu City. As a retail
company, the company prioritizes the best service for customer satisfaction in order to be able
to dominate the retail market in Indonesia. Based on the Annual Report of PT Midi Utama
Indonesia Tbk (2020) as a whole, it managed to minimize the impact of the economic
slowdown due to the COVID-19 pandemic and recorded revenue growth of 8.90% from IDR
11,625,313 million in 2019 to IDR 12,659,705 million in 2020. In addition, this company
received the Indonesia Outstanding Performers In Pandemic Era 2020 Award in the Successfull
Business in Pandemic Era category from SWA Magazine.
The increase in revenue growth in 2020 in this company, followed by the achievement of
awards, became a positive phenomenon while explaining that this company was able to
The Influence of Situational Leadership and Organizational Culture Moderated by Compensation on
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1197 Interdisciplinary Social Studies, 1(9), Jun 2022
maintain a competitive advantage in the current era of information technology development,
even during the pandemic that occurred since the beginning of 2019. Achieving this certainly
requires cooperation and mutual support from each employee. Employee performance in
mastering information, technology and awareness of main tasks and functions is a form of
readiness in responding to changes that occur so quickly. Such performance is always needed
in winning the competition. Based on this explanation, consistency over the quality of human
resources in providing the best performance at any time is very crucial because it is a
determinant of the company's overall performance in facing changes that can occur at any time
in a very tight competition.
Performance becomes a keyword on the achievement of organizational goals so that the
company is required to improve the individual performance of its employees (Istijanto, 2006).
In addition, Gibson (2003) in Sagita et al. (2018) argues that every employee in the organization
is required to make a positive contribution through performance, given that the performance of
the organization depends on the performance of its employees. Furthermore, leadership is one
of the factors that has an important and central role in the life of the organization, including in
improving employee performance. As Bassem and Adel (2018) state that leadership is the art
of communicating a clear vision and empowering employees to achieve organizational goals.
furthermore, the leadership style of a manager according to the theory of leadership behavior
has a direct influence on the effectiveness of teamwork (Kreitner & Kinicki, 2005).
Situational leadership style is one of the leadership styles that companies can apply to
maintain competitive advantage while overcoming the challenges of today's globalization
where changes are always happening and are very difficult to predict. The situational leadership
theory (SLT) approach is a school of management theory that emphasizes certain situations or
conditions faced. The manager must be able to identify the cues that occur in his environment.
The ability to self-characterize and adaptability to the demands of the environment can direct
managers to effective behavior (Hersey & Blanchard, 1977). Leadership will be effective if the
leader's self-ability is supportive in dealing with situations and conditions that come from the
company's internal and external environment. Thus, a situational leadership style is
indispensable in the face of constantly changing situations and conditions.
Situational leadership as effective leadership to be applied to the company PT Midi Utama
Indonesia Tbk., to face the current conditions and challenges of globalization. Stoner et al.
(1996) states that the effectiveness of a manager's leadership depends on the application of
leadership style to the needs of the situation. In this case, the leadership style used is siteional
leadership, where the leader will contribute best to the achievement of organizational goals that
have different or varied situations and environments. Therefore, situational leadership style is
expected to overcome the complexity of globalization challenges faced by companies,
including in maintaining competitive advantage through improving employee performance.
The process of improving employee performance is not only through the application of
good leadership but also through the application of a strong organizational culture. According
to Barney (1986) The resource-based view/theory (RBV) significantly contributes to the
understanding of the organization and organizational resources in a competitive scenario.
Among them, organizational culture is considered one of the most important intangible
strategic resources in developing competitive advantages. Organizational culture guides the
members of the company in carrying out their duties and responsibilities. A strong culture is a
The Influence of Situational Leadership and Organizational Culture Moderated by Compensation on
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1198 Interdisciplinary Social Studies, 1(9), Jun 2022
useful instrument in directing employee behavior to have higher work performance. Therefore,
at the beginning of his career, an employee must understand his organizational culture (Pujiono
et al., 2020).
Furthermore, an organization needs to take into account organizational culture in order to
adapt to challenges and some nationally applicable boundaries. In this case, the organizational
culture is applied thoroughly to all parts of the company including the company's branches
spread across different regions in Indonesia. Meanwhile, according to Schein (1995)
organizational culture is a set of beliefs, expectations and basic principles shared by the
members of the organization. The organization will carry out activities well as long as it has an
effective organizational culture. An effective organizational culture is a culture that can be
strongly applied by members of the organization, but a strong organizational culture will not
necessarily run easily, so adjustments are needed.
Based on the explanation above, it is known that the application of situational leadership
and organizational culture is an external factor as well as a concept of a process of improving
the performance of quality employees in achieving and maintaining competitive advantage. All
of that should require effective resource management. Strategies in managing human resources
are very important to pay attention to, including through the application of leadership styles
and organizational culture that are appropriate in accordance with the demands of the situation
and conditions in the current era of globalization.
However, there are several empirical studies that show that the influence of situational
leadership and organizational culture on improving employee performance is still inconsistent.
Several studies have been carried out related to the relationship between situational leadership
and employee performance which shows a significant positive influence (Dermawan et al.,
2018; Diwiyani & Sarino, 2018). It can be stated that if the application of situational leadership
style is carried out appropriately in accordance with the needs of subordinates, it will provide
enthusiasm in improving employee performance. In another study, situational leadership had
an insignificant positive influence on employee performance (Azizah et al., 2017; Purnamasari
et al., 2019). One of these results explains that the role of a leader in improving employee
performance is not only internally adjusting to the situation but also in dealing with various
situations outside the organization.
In addition, several previous studies have also been carried out related to the relationship
between organizational culture and employee performance which shows a significant positive
influence. Organizational culture in this case is interpreted as mutual agreement among
members in improving performance, especially through the involvement of members. But
nevertheless, there are also studies that show that organizational culture has an insignificant
positive relationship to employee performance (Bassem & Adel, 2018; Pawirosumarto et al.,
2017). Organizational culture in this study has a insignificant influence on employee
performance, because the organizational culture contained in the company has not been fully
embedded in every employee's personality (Azizah et al., 2017).
METHOD
This research uses quantitative methods with an explanatory research approach. This study
analyzes and explains the relationship between situational leadership, organizational culture,
and compensation in improving employee performance.
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This study uses the Structural Equation Model (SEM) analysis method with the Variance
Based SEM approach or better known as Partial Least Square (SEM-PLS). This research uses
WarpPLS 7.0 software. WarpPLS analysis is a development of PLS analysis. Considering that
WarpPLS is a development of PLS, this applies the same as PLS, namely the use of PLS in
research in accordance with the research objectives, where this research aims to predict and
develop theories, while Covarian Based SEM is more aimed at the purpose of testing and
confirming theories (Solimun et al., 2017).
This research was conducted at the office of PT. PT. Midi Utama Indonesia Tbk, Palu
Branch in November 2021. The population in this study was non-outlet employees, namely
employees of the Palu Branch of PT Midi Utama Indonesia Tbk office whose number was
known (finite population), namely 108 employees (HRD Department, 2021). the sampling
technique used in this study was saturated sampling or known as the census method. So it can
be concluded, the sample in this study was 108 employees consisting of 92 male employees
and 16 female employees. These employees were both a sample and a respondent in this study.
The data collection techniques used in this study are surveys and documentation.
The primary data in this study are data related to situational leadership variables,
organizational culture, compensation and employee performance obtained directly from
respondents through filling out questionnaires. Meanwhile, the secondary data used in this
study was collected from printed sources, where the data had been collected previously by other
parties. Secondary data is obtained from the company's annual report. Other data related to
situational leadership, organizational culture, compensation and employee performance are
obtained from books, journals, websites and online magazines.
This study used softwere warpPLS 7.0 which was run with computer media as a data
analysis method. Partial Least Square (PLS) is a variant-based Structural Equation Model
(SEM) analysis that can simultaneously test the quantifying model as well as test the structural
model.
RESULTS AND DISCUSSION
To find out the relationship between variables in this study, it can be seen from the
significance of the estimated parameters. The statistical test for hypothesis testing is with t-test.
The t-table value for 5% alpha is 1.96. So that the criterion of acceptance of the hypothesis is
when the t-statistic > the t-table (t-statistic > 1.96) . T-statistical testing (Sholihin & Ratmono,
2020) in the PLS is carried out by the resampling method, which can also minimize the
abnormality of the research data. Table 1 shows the results of resampling the direct influence
of independent variables on dependent variables. Table 2 shows the results of the influence of
moderation of compensatory variables on the influence of situational leadership variables and
oganization culture variables on performance.
The Influence of Situational Leadership and Organizational Culture Moderated by Compensation on
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1200 Interdisciplinary Social Studies, 1(9), Jun 2022
R
2
= 0.55
𝜷 = 𝟎. 𝟏𝟐
𝜷 = 𝟎. 𝟏𝟎
𝜷 = 𝟎. 𝟓𝟒
𝜷 = 𝟎. 𝟐𝟑
Situational
Leadership (X1)
Compensation (Z)
Organizational
Culture (X2)
Performance (Y)
P < 0.01
P = 0. 09
P < 0.01
P = 0.15
Table 1. Hypothesis Testing of Direct Influence
Source: Processed Primary Data (2021)
Table 2. Hypothesis Testing of the Influence of Moderation (Interaction Effect)
Source: Processed Primary Data (2021)
Based on the test results in the table above, the results of testing the hypothesis of direct
influence and influence of moderation (interaction effect) can be illustrated through the
research model shown in figure 5.1 as follows:
Figure 1. Research Model Results
Source: Processed Primary Data (2021)
Based on table 1 and table 2 illustrated in figure 1 above, the results of testing each
hypothesis in this study were obtained. In general, it can be concluded that the relationship
between variables has a significant positive and insignificant positive influence between one
variable and another. Furthermore, further explanations regarding the influence between each
variable can be seen in the description below.
H1: There is a Positive and Significant Influence on Situational Leadership in Influencing
Employee Performance
The hypothesis of the influence between the situational leadership variable (X1) on
employee performance (Y) obtained a path coefficient of 0.124 with a t-statistical value of
1.334 which should be (t > 1.960) or p-value 0.092 which should be (p < 0.05) so that the
Variable
Relationships
Path
Coefficient
p-value
t-statistics
Information
X1 Y→
0.124
0.092
1.334
Positive not significant
X2 Y→
0.532
<0.001
6.400
Positive significant
Variable
Relationships
Path
Coefficient
p-value
t-statistics
Information
Z X1 Y→→
0.099
0.145
1.061
Positive not significant
Z → X2 Y→
0.228
0.007
2.518
Positive significant
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situational leadership variable (X1) has an insignificant positive influence on the employee
performance variable (Y). This result makes it clear that the better the implementation of
situational leadership, the better it will be followed by an increase in employee performance
which is also better but with a low scale of improvement. Thus it can be concluded that the first
hypothesis (H1) is rejected.
H2: There is a Positive and Significant Influence on Organizational Culture in
Influencing Employee Performance
The hypothesis of the influence between organizational culture variables (X2) on
employee performance (Y) obtained a path coefficient of 0.532 with a t-statistical value of
6,400 (t > 1,960) or p-value < 0.001 (p < 0.05) so that the organizational culture variable (X2)
has a positive and significant influence on employee performance variables (Y) meaning that
the better the organizational culture applied to the company, the better the employee
performance will increase properly. Thus it can be concluded that the second hypothesis (H2)
is accepted.
H3: There is a Positive and Significant Interaction between Compensation and
Situational Leadership in Influencing Employee Performance
The hypothesis of the influence between the compensatory moderation variable (Z) on
situational leadership (X1) on employee performance (Y) obtained a path coefficient of 0.099
with a supposed t-statistical value of 1.061 (t > 1.960) or p-value 0.145 which should be (p <
0.05) so that the interaction between the variables of compensation moderation and situational
leadership has an insignificant positive influence on the employee performance variable. This
result makes it clear that the better the application of compensation, the better the situational
leadership relationship will be in improving employee performance, but in this case the
increase in employee performance is on a low scale of improvement. Thus it can be concluded
that the third hypothesis (H3) is rejected.
H4: There is a Positive and Significant Interaction between Compensation and
Organizational Culture in Influencing Employee Performance
The hypothesis of the influence between the compensation moderation variable (Z) on
organizational culture (X2) on employee performance (Y) obtained a path coefficient of 0.228
with a t-statistical value of 2.518 (t > 1.960) or p-value 0.007 (p < 0.05) so that the interaction
between the compensation moderation variable and organizational culture has a positive and
significant influence on employee performance variables. This result shows that the better the
application of compensation, the better the relationship of organizational culture imposed on
the company in improving employee performance. Thus it can be concluded that the fourth
hypothesis (H4) is accepted.
The Effect of Situational Leadership on Employee Performance
Based on the results of the analysis, it is known that situational leadership has a positive
and insignificant influence on the performance of employees. This result proves that there is a
weak relationship between the two variables with a positive correlation. This fact shows that
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the application of situational leadership in PT. PT. Midi Utama Indonesia Tbk. Palu Branch
has not been optimal in facilitating the improvement of employee performance.
Although there were statement items that scored the highest on the study, "managers had
discussions with employees to find the best solution". But item it only represents a style of
consultation. Thestatement shows that the managers in the company PT Midi Utama Indonesia
Tbk. Palu Branch apply well the consulting style which is one of the situational leadership
styles. The leader's behavior has a high category of direction and high support, but the leader
still gives a lot of direction and still makes directions almost the same as the decision, but this
is followed by increasing the number of two-way communication and supportive behavior by
trying to hear followers' feelings about the decisions made and respect their ideas and
suggestions (Hersey and Blanchard, 1982).
However, the application of situational leadership is not strong enough in improving
employee performance optimally in this company. The strategy becomes only one of the parts
needed by employees in achieving the goals of the company, in this case the existence of
consultation in solving problems. Meanwhile, a successful leader is a leader who can adapt the
leadership style to the needs of the situation. Stoner et al. (1996) explains that leaders will best
contribute to the achievement of organizational goals that have different or varied situations
and environments. In line with this opinion, Azizah et al. (2017) revealed that the role of a
leader in improving employee performance is not only internally adjusting to the situation but
also in dealing with various situations outside the organization. The above facts are in line with
the condition of retail companies which in 2021 face very fierce competition (Ismoyo, 2021)
so that it requires a leader who is flexible in implementing leadership and is able to act quickly
and on target and encourage employees to provide the best performance in maintaining the
company's competitive advantage.
The results of this study are in line with the results of research conducted by Azizah et al.
(2017) , Hartono (2018), Purnamasari et al. (2019) which finds the presence of a weak influence
between situational leadership on employee performance. Empirically, Purnamasari et al.
(2019) explained that the behavior of leaders who only conduct discussions in carrying out
tasks does not necessarily support employee performance optimally if it is not followed by the
provision of responsibilities, for example giving up supervision of the implementation of duties
to employees. Furthermore, the results of this study support Chen and Silverthorne's research
(2005) which shows that SLT (Situation Leadership Theory) has no relationship to employee
performance. SLT explains that the leader's behavior will be effective depending on the level
of readiness of the leader in trying to influence others. This suggests that high-value leadership
does not always make employees willing to perform tasks.
The Influence of Organizational Culture on Employee Performance
Based on the results of the analysis, it is known that organizational culture has a positive
and significant influence on employee performance. This result proves that there is a strong
relationship between the two variables with a positive correlation. This fact shows that the
implementation of a good organizational culture will cause employee performance to increase
optimally. This means that if the variables of organizational culture are of high value, it will
have an impact on the high level of employee performance. This includes the statement item
that has the highest score on the organizational culture variable in this study, namely "This
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company develops human resources through teamwork". The item represents clan culture.
Furthermore, with the implementation of a structured clan culture, the performance of
employees represented by contextual performance with the highest statement item score,
namely "I used to help my co-workers when asked or needed" increased significantly.
Thestatement shows that the organizational culture in the company PT Midi Utama Indonesia
Tbk. Palu Branch prioritizes collaboration or teamwork as the key in winning the competition
in the current era of globalization.
The results of this study indicate that a clan culture that emphasizes cohesion, collaboration
and commitment in the form of teamwork, participation and consensus is well received and
implemented by employees. It encourages employees to achieve the goals and values of the
organization. In such a culture, the employees feel like a family or group that has a strong
emotional bond. In parallel, this culture values communication, mutual knowledge sharing,
loyalty and maintaining relationships between employees, customers and suppliers (Cameron
& Quinn, 1999). Meanwhile, McShane and Glinow (2018) argue that a strong organizational
culture has the potential to improve performance, and conversely, if the organizational culture
is weak, it results in decreased performance. Thus, organizational culture will create stronger
teamwork and encourage involvement in achieving goals so as to improve employee
performance in achieving company goals (Pawirosumarto et al., 2017).
The results of this study are in line with the results of research conducted by
Pawirosumarto et al. (2017), Bassem and Adel (2018), Wijaya et al. (2018), and Pujiono et al.
(2020) which found a strong influence between organizational cultures on employee
performance. The higher the applied organizational culture will affect positively and
significantly the performance of employees. Empirically, Wijaya et al. (2018) finding that the
impact of implementing organizational culture well, one of which is that it will motivate
employees to establish good relationships with each other between employees in carrying out
work in order to achieve company goals. This allows for the creation of strong collaboration
or teamwork. Furthermore, Pujiono et al. (2020) explains that a well-developed organizational
culture influences employee behavior and encourages employees to perform higher.
The Role of Compensation as Moderation in Situational Leadership to Employee
Performance
Based on the results of the analysis of moderation tests using the type of continuous
moderation relationship (Continuous moderating effect), it is known that compensation as a
moderation variable has an insignificant influence in strengthening situational leadership
relationships and employee performance. These results prove that there is a weak interaction
effect between compensation variables and situational leadership in influencing employee
performance. This fact shows that the application of compensation with the highest statement
item score "employees feel comfortable at work", has not been able to strengthen the influence
of situational leadership in improving employee performance. The item represents an indicator
of the feasibility of the facility as part of non-financial compensation (Simamora, 2006).
Theabove h asil shows that employees feel comfortable in working at the company PT
Midi Utama Indonesia Tbk. Palu Branch, but this comfort is not enough to strengthen the
influence of situational leadership on improving employee performance. Furthermore, another
fact explains that indirect financial compensation in the statement item "Provision of benefits
The Influence of Situational Leadership and Organizational Culture Moderated by Compensation on
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in the workplace in accordance with the performance provided", has the lowest average value
perceived by employees compared to direct financial compensation as well as non-financial
compensation. This can happen, possibly because employees who are at the middle level in
conditions like this have expectations that not only direct financial compensation or maximized
non-financial compensation but financial compensation that is not immediately can also be
considered in improving employee performance. In line with this, this result does not support
the expectancy theory of Vroom (1964) which says that employees will be motivated to make
a high level of effort when they are confident that the effort will result in a good performance
assessment, with such a good assessment the hope is that it will result in organizational awards
such as bonuses, and increased employee benefits or promotions and in the end this award will
satisfy personal goals of employees. Furthermore, the non-financial compensation in this case
received by the employees is in accordance with the expectations of the employees even though
in the future it still needs to be maximized, for example by providing appropriate holidays or
leave.
Thus, the provision of adequate compensation is indispensable because once the employee
is satisfied with the compensation offered, their motivation rises to a higher level, followed by
an improvement in their performance (Handoko, 2008). The results of this study are in line
with the results of a study conducted by Riyadi (2011), which showed that compensation did
not have a significant effect on employee performance. Furthermore, based on the results of
interviews with several respondents in the study conducted by Rizal et al. (2014) shows that
they feel that the compensation received is not meeting expectations, not in accordance with
the hard work that has been done in order to increase the Local Native Income. The basis for
the calculation of employee compensation is complained about in this case because the
perceived compensation calculation system is unfair by job title. In addition, the imbalance of
the amount of compensation given is also a cause for employees to feel dissatisfied, this is
supported by the results of Leonardo and Andreani's research (2015) which shows that there
is a more dominant relationship between financial compensation than non-fianance
compensation to improving employee performance.
The Role of Compensation as Moderation in Organizational Culture towards Employee
Performance
Based on the results of the analysis of the moderation test using the type of continuous
moderation relationship (Continuous moderating effect) it was found that compensation as a
moderation variable has a positive and significant influence on the influence of organizational
culture on employee performance. These results prove that there is a strong interaction effect
on compensation variables in strengthening the influence of organizational culture on employee
performance.
This means that if the compensation variable is of high value, it will have an impact on the
level of influence of organizational culture on employee performance. As for the statement
item that has the highest score on the compensation variable, namely, "employees feel
comfortable at work". The item represents the feasibility of the facility as one of the indicators
of non-financial compensation (Simamora, 2006). The result shows that employees feel
comfortable in working at the company PT Midi Utama Indonesia Tbk. Palu Branch, this
comfort helps employees to work together by upholding collaborativeity in completing work.
The Influence of Situational Leadership and Organizational Culture Moderated by Compensation on
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1205 Interdisciplinary Social Studies, 1(9), Jun 2022
Therefore, in the end, this comfort has a significant effect in strengthening the influence of
organizational culture in improving employee performance.
The results of this study indicate that compensation that emphasizes comfort through
supporting facilities while working is able to act as a moderation that strengthens the influence
of organizational culture on employee performance. The existence of this comfort when
working will support and strengthen the application of a clan culture that emphasizes cohesion,
collaboration and commitment in the form of teamwork so as to improve employee
performance. Such a situation is able to encourage employees to achieve the goals of the
company. This fact will in turn be in line with the opinion that organizational culture is the
basis for all human resources in an organization in making plans or strategies and tactics to
realize the best performance for the achievement of organizational goals (Robbins and Judge,
2018).
The results of this study are in line with the results of research conducted by Maharani and
Efendi (2017) and Wijaya et al. (2018) which finds a strong influence between compensation
and organizational culture on employee performance. Empirically, it is found that a well-
developed organizational culture can influence employees to establish good relationships
between colleagues in carrying out work in order to realize company goals (Wijaya et al.,
2018). Then related to compensation explained that employees feel that the compensation given
by the company is fairly able to encourage employees to maximize performance (Wijaya et al.,
2018).
CONCLUSION
Research findings show that the application of organizational culture, as a system that
directs individuals to achieve company goals, has been carried out optimally so as to be able to
improve employee performance optimally. In addition, the application and implementation of
compensation can also strengthen the relationship between organizational culture and
employee performance. This shows that the implementation of compensation that is already
underway can strengthen the influence of organizational culture on improving employee
performance. Meanwhile, the implementation of situational leadership as the controller of the
company has not been carried out optimally so that it is not able to improve employee
performance optimally. Then the application and implementation of compensation also cannot
strengthen the relationship between situational leadership and employee performance. This
shows that the implementation of compensation that is already underway cannot strengthen the
influence of situational leadership on improving employee performance. This proves that
situational leadership activities are still seen as a burden that requires improvement according
to needs based on the conditions and situations faced by the company.
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