Work Culture, Workload, and Job Satisfaction Intervening a Public Hospital Nurses’ Performance

Authors

  • Arrozi Adhikara Faculty of Health Sciences, Esa Unggul University, West Jakarta, DKI Jakarta, Indonesia
  • Wawah Rahmawati Faculty of Health Sciences, Esa Unggul University, West Jakarta, DKI Jakarta, Indonesia
  • Musaida Musaida Faculty of Health Sciences, Esa Unggul University, West Jakarta, DKI Jakarta, Indonesia

DOI:

https://doi.org/10.55324/iss.v1i11.274

Keywords:

work culture, workload, job satisfaction, nurses' performance

Abstract

Based on preliminary data taken by researchers, with 15 nurses at BA Tangerang Public Hospital, from the questionnaires distributed, in the aspect of job satisfaction nurses obtained results that all nurses filled in at least 1 indicator of dissatisfaction, namely 80% dissatisfied in terms of salary, 60% dissatisfied in terms of job promotion and 6% dissatisfied in terms of supervision.  In terms of workload, 4 nurses did not report workload issues, and 11 nurses, or 73 percent, reported workload issues. Specifically, 81 percent of respondents reported that their working hours increased during each shift, 27 percent reported that the shifts were too long, 9 percent reported receiving duplicate tasks, 9 percent worked in confined spaces, and 9 percent worked in uncooled rooms. In the aspect of Work Culture, it was found that 87% had a good work culture and 13% had work culture problems. In the aspect of nurse performance, it was found that 20% of nurses had performance problems. To analyze the influence of work culture, workload, and job satisfaction on the performance of nurses at BA Tangerang Public Hospital. The research method uses an exploratory causality research design conducted on 130 respondents. The results of the study show that Work Culture, Workload, and Job Satisfaction have a significant influence on the performance of nurses at BA Tangerang Public Hospital.

References

Adha, R. N., Qomariah, N., & Hafidzi, A. H. (2019). Pengaruh Motivasi Kerja, Lingkungan Kerja, Budaya Kerja Terhadap Kinerja Karyawan Dinas Sosial Kabupaten Jember. Jurnal Penelitian IPTEKS, 4(1). https://doi.org/10.32528/ipteks.v4i1.2109

Damayanti, R., Hanafi, A., & Cahyadi, A. (2018). Pengaruh kepuasan kerja terhadap kinerja karyawan (Studi kasus karyawan non medis RS Islam Siti Khadijah Palembang). JEMBATAN, 15(2). https://doi.org/10.29259/jmbt.v15i2.6655

Dwinati, B. N., Surati, S., & Furkan, L. M. (2019). Pengaruh beban kerja dan kompensasi terhadap kinerja (studi pada karyawan operasional pengangkutan sampahdinas kebersihan Kota Mataram). JMM UNRAM - MASTER OF MANAGEMENT JOURNAL, 8(1). https://doi.org/10.29303/jmm.v8i1.415

Gibson, J. I. (2018). Organisasi: Perilaku, struktur, proses. Erlangga.

Gibson, J. L., Ivanevich, J. M., & Donnely Jr., J. H. (2000). Organisasi dan manajemen: Perilaku, struktur, dan proses (Trans.). Erlangga.

Isnainy, U., & Nugraha, A. (2019). Hubungan pengetahuan dan sikap pasien diabetes melitus dengan kepatuhaan diet diabetes melitus tipe 2 di RSUD Sukadana …. Holistik Jurnal Kesehatan.

Kurniawan, R. A., Qomariah, N., & Winahyu, P. (2019). Dampak organizationlal citizenship behavior, motivasi kerja, dan kepuasan kerja terhadap kinerja karyawan. Jurnal Penelitian Ipteks, 4(2).

Layuk, A. S., Ilya, G. B., & Tamsah, H. (2018). Pengaruh Tunjangan Kinerja dan Beban Kerja terhadap Kinerja melalui Motivasi Kerja Pegawai di Lembaga Pemasyarakatan Perempuan Kelas II A Sungguminasa. YUME?: Journal of Management, 1(3).

Manuho, E., Warouw, H., & Hamel, R. (2015). Hubungan Beban Kerja Dengan Kinerja Perawat Dalam Pemberian Asuhan Keperawatan Di Instalasi Rawat Inap C1 Rsup Prof. Dr. R. D. Kandou Manado. Jurnal Keperawatan UNSRAT, 3(2).

Noviyani, N., Warouw, H., & Palandeng, H. (2013). Hubungan Kepuasan Kerja Dengan Prestasi Kerja Perawat Pns Di Instalasi Rawat Inap Rumah Sakit Umum Daerah Kota Tidore Kepulauan. Jurnal Keperawatan UNSRAT, 1(1).

O’Donnell, R. D. (1986). Workload assessment methodology. Wiley.

Purba, Deni Candra, V. P. K. L., & Loindong, S. (2019). Analisis Pengaruh Kepuasan Kerja, Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Perusahaan Umum Percetakan Negara Republik Indonesia Cabang Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(1).

Rizqina, Z. A., Adam, M., & Chan, S. (2017). Pengaruh Budaya Kerja, Kemampuan, Dan Komitmen Kerja Terhadap Kepuasan Kerja Pegawai Serta Dampaknya Terhadap Kinerja Badan Pengusahaan Kawasan Perdagangan Bebas Dan Pelabuhan Bebas Sabang (Bpks). Magister Manajemen, 1(1).

Robbins, P. S. (2008). Organizational behaviour (D. Engelica, Ed.; Trans.). Prentice Hall Inc.

Rolos, J. K., Sambul, S. A., & Rumawas, W. (2018). Pengaruh Beban Kerja Terhadap Kinerja Karyawan Pada PT. Asuransi Jiwasraya Cabang Manado Kota. Jurnal Administrasi Bisnis, 6(4).

Runtu, V. v, Pondaag, L., & Hamel, R. (2018). Hubungan beban kerja fisik dengan stres kerja perawat diruang instalasi rawat Inap Rumah Sakit Umum GMIM Pancaran Kasih Manado. Jurnal Keperawatan, 6(1).

Shodiyah, I. A. (2017). Pengaruh Disiplin Kerja, Motivasi Berprestasi, dan Budaya Kerja terhadap Prestasi Kerja pada Guru SMKN 1 Jember [Doctoral Dissertation]. Universitas Muhammadiyah Jember.

Sunjaya. (2017). Pengaruh budaya kerja, kemampuan, dan komitmen organisasi terhadap kinerja karyawan PT. Pharos Tbk Semarang. Journal of Management.

Wijaya, I. K. (2018). Pengaruh Kepuasan Kerja Terhadap Kinerja Karyawan Cv Bukit Sanomas. Agora, 6(2).

Wolo, P. D., Trisnawati, R., & Wiyadi. (2017). Faktor Faktor Yang Mempengaruhi Kepuasan Kerja Perawat Pada RSUD TNI AU Yogyakarta. Jurnal Ekonomi Manajemen Sumber Daya, 17(2).

Yanindrawati, K., Susilaningsih, S., & Somantri, I. (2012). Hubungan Kepuasan Kerja dengan Kinerja Perawat di Ruang Rawat Inap RSUD Kabupaten Bekasi.

Downloads

Published

2022-08-25