Work Stress and Work Motivation on Employee’s Turnover Intention Mediated by Organizational Commitment
DOI:
https://doi.org/10.55324/iss.v2i1.305Keywords:
work stress, work motivation, turnover intention, organizational commitmentAbstract
Background: With limited space to work WFH during the pandemic, it is the biggest challenge faced by all employees and companies. In the midst of many companies holding a hiring freeze policy or temporarily suspending the recruitment of new employees, ruangguru even did the opposite, RuangGuru held a routine recruitment of new employees during the pandemic.
Aim: This study aims to analyze and explain the effect of work stress and work motivation on turnover intention mediated by organizational commitment of employees of FEC PT. Ruang Raya Indonesia Sumapapua I Makassar, Pare-Pare, Palopo.
Method: This type of research is an explanatory research that explains the causal relationship between the variables used through hypothesis testing. The sampling method in this study uses the saturated sampling method. The population determined in this study was 108 people, namely all employees of FEC Sumapapua I covering the Makassar, Pare-Pare, Palopo areas. The data obtained from the sample were analyzed using Structural Equation Modeling (SEM) analysis, with the SMARTPLS 3.0 approach.
Findings: The results showed that work stress has a positive and significant effect on turnover intention, work motivation has a negative and significant effect on turnover intention, work stress has a negative and significant effect on organizational commitment, work motivation has a positive and significant effect on organizational commitment, organizational commitment has a negative and significant effect on organizational commitment turnover intention, organizational commitment does not mediate the effect of work stress on turnover intention, organizational commitment mediates the influence of work motivation on turnover intention.
References
Astiti, M. W., & Surya, I. B. K. (2020). Role of organizational commitments in mediating the effect of work motivation and job satisfaction towards turnover intention on nurses private hospital. International Research Journal of Management, IT and Social Sciences, 8(1). https://doi.org/10.21744/irjmis.v8n1.1101
Bonenberger, M., Aikins, M., Akweongo, P., & Wyss, K. (2014). The effects of health worker motivation and job satisfaction on turnover intention in Ghana: A cross-sectional study. Human Resources for Health, 12(1). https://doi.org/10.1186/1478-4491-12-43
Chen, C. C., Zou, S. (Sharon), & Chen, M. H. (2022). The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19. International Journal of Hospitality Management, 102. https://doi.org/10.1016/j.ijhm.2021.103131
Choi, J. S., & Kim, K. M. (2020). Effects of nursing organizational culture and job stress on Korean infection control nurses’ turnover intention. American Journal of Infection Control, 48(11). https://doi.org/10.1016/j.ajic.2020.04.002
Dysvik, A., & Kuvaas, B. (2010). Exploring the relative and combined influence of mastery-approach goals and work intrinsic motivation on employee turnover intention. Personnel Review, 39(5). https://doi.org/10.1108/00483481011064172
Garg, S., & Dhar, R. L. (2014). Effects of stress, LMX and perceived organizational support on service quality: Mediating effects of organizational commitment. Journal of Hospitality and Tourism Management, 21. https://doi.org/10.1016/j.jhtm.2014.07.002
Gheitani, A., Imani, S., Seyyedamiri, N., & Foroudi, P. (2019). Mediating effect of intrinsic motivation on the relationship between Islamic work ethic, job satisfaction, and organizational commitment in banking sector. International Journal of Islamic and Middle Eastern Finance and Management, 12(1). https://doi.org/10.1108/IMEFM-01-2018-0029
Ghozali, I. (2016). Aplikasi Analisis Multivariate dengan Program IBM 23 SPSS. Semarang: BPFE Universitas Diponogoro.
Gillies, J. A., Kulshreshtha, S. N., & Percy, D. (1989). Perception of the value of the south Saskatchewan river by saskatoon residents and businesses: Some preliminary results. Canadian Water Resources Journal, 14(3). https://doi.org/10.4296/cwrj1403043
Gondokusumo, S., & Sutanto, E. M. (2015). Motivasi kerja, kepuasan kerja, dan komitmen organisasional karyawan. Jurnal Manajemen Dan Kewirausahaan (Journal of Management and Entrepreneurship), 17(2). https://doi.org/10.9744/jmk.17.2.196-206
Haholongan, R. (2018). Stres kerja, lingkungan kerja terhadap turnover intention perusahaan. Jurnal Manajemen Indonesia, 18(1). https://doi.org/10.25124/jmi.v18i1.1260
Hakim, A. L., Sudarmiatin, & Sutrisno. (2018). The effect of work stress on turnover intention with work satisfaction and commitment as intervening variable (Study at PT Infomedia Solusi Humanika in Malang). European Journal of Business and Management, 10(12).
Hakim, L., & Hidayat, A. S. (2018). The effect of job stress and job satisfaction on organizational commitment. Indonesian Journal Of Business And Economics, 1(1). https://doi.org/10.25134/ijbe.v1i1.1363
Ho, W. H., Chang, C. S., Shih, Y. L., & Liang, R. da. (2009). Effects of job rotation and role stress among nurses on job satisfaction and organizational commitment. BMC Health Services Research, 9(1). https://doi.org/10.1186/1472-6963-9-8
Kmieciak, R. (2022). Co-worker support, voluntary turnover intention and knowledge withholding among IT specialists: the mediating role of affective organizational commitment. Baltic Journal of Management, 17(3). https://doi.org/10.1108/BJM-03-2021-0085
Labrague, L. J., McEnroe – Petitte, D. M., Tsaras, K., Cruz, J. P., Colet, P. C., & Gloe, D. S. (2018). Organizational commitment and turnover intention among rural nurses in the Philippines: Implications for nursing management. International Journal of Nursing Sciences, 5(4). https://doi.org/10.1016/j.ijnss.2018.09.001
Li, Z., Yu, Z., Huang, S. (Sam), Zhou, J., Yu, M., & Gu, R. (2021). The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention. International Journal of Hospitality Management, 98. https://doi.org/10.1016/j.ijhm.2021.103046
Loor-Zambrano, H. Y., Santos-Roldán, L., & Palacios-Florencio, B. (2022). Relationship CSR and employee commitment: Mediating effects of internal motivation and trust. European Research on Management and Business Economics, 28(2). https://doi.org/10.1016/j.iedeen.2021.100185
Maryam, D., Febiola, F., Agami, S. D., & Fawaida, U. (2020). Inovasi media pembelajaran pendidikan agama Islam melalui media audiovisual. TERAMPIL: Jurnal Pendidikan Dan Pembelajaran Dasar, 7(1), 43–50.
Maryam, S. Z., Ali, F., Rizvi, M., & Farooq, S. (2021). Demonstrating the motivational scale for commitments toward teachers’ turnover intentions using self-determination theory: a case of higher education institutions in Pakistan. International Journal of Educational Management, 35(2). https://doi.org/10.1108/IJEM-02-2020-0058
Nasution, M. I. (2017). Pengaruh stres kerja, kepuasan kerja dan komitmen organisasi terhadap turnover intention medical representative. Jurnal Ilmiah Manajemen: Vol. VII (Issue 3).
Park, I. J., Kim, P. B., Hai, S., & Dong, L. (2020). Relax from job, Don’t feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention. Journal of Hospitality and Tourism Management, 45. https://doi.org/10.1016/j.jhtm.2020.10.018
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational Behavior and Human Performance, 32(2). https://doi.org/10.1016/0030-5073(83)90145-9
Perryer, C., Jordan, C., Firns, I., & Travaglione, A. (2010). Predicting turnover intentions: The interactive effects of organizational commitment and perceived organizational support. Management Research Review, 33(9). https://doi.org/10.1108/01409171011070323
Putri, A., & Rumangkit, S. (2017). Pengaruh ketidakamanan kerja, kepuasan kerja dan motivasi kerja terhadap turnover intention pada PT. Ratu Pola Bumi (RPB) Bandar Lampung. Prosiding Seminar Nasional Darmajaya.
Robbins, S. P., & Judge, T. A. (2013). Perilaku organisasi: Organizational behaviour. Salemba Empat.
Saadeh, I. M., & Suifan, T. S. (2020). Job stress and organizational commitment in hospitals: The mediating role of perceived organizational support. International Journal of Organizational Analysis, 28(1). https://doi.org/10.1108/IJOA-11-2018-1597
Serhan, C., Nehmeh, N., & Sioufi, I. (2022). Assessing the effect of organisational commitment on turnover intentions amongst Islamic bank employees. ISRA International Journal of Islamic Finance, 14(2). https://doi.org/10.1108/IJIF-01-2021-0008
Tran, K. T., Nguyen, P. v., Nguyen, T. D., & Ton, U. N. H. (2020). The impact of organisational commitment on the relationship between motivation and turnover intention in the public sector. International Journal of Innovation, Creativity and Change, 11(12).
Tziner, A., Rabenu, E., Radomski, R., & Belkin, A. (2015). Work stress and turnover intentions among hospital physicians: The mediating role of burnout and work satisfaction. Revista de Psicologia Del Trabajo y de Las Organizaciones, 31(3). https://doi.org/10.1016/j.rpto.2015.05.001
Yada, T., Räikkönen, E., Imai-Matsumura, K., Shimada, H., Koike, R., & Jäppinen, A. K. (2020). Prosociality as a mediator between teacher collaboration and turnover intention. International Journal of Educational Management, 34(3). https://doi.org/10.1108/IJEM-10-2018-0309
Yang, H. C., Ju, Y. H., & Lee, Y. C. (2016). Effects of job stress on self-esteem, job satisfaction, and turnover intention. Journal of Transnational Management, 21(1). https://doi.org/10.1080/15475778.2016.1120613
Published
Issue
Section
License
Copyright (c) 2022 Sartika Wati HS Arief, Achmad Sudiro, Djumahir Djumahir
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.